Technical Support Packages and Product Addition

We offer comprehensive solutions to manage your online store efficiently and professionally. Choose from different support packages to meet your specific needs and support the growth of your online business.

Basic Support Package

4 hours of customizable monthly technical support

175 AED

  • 4 hours of full technical support.

  • Or 3 hours of technical support + adding 5 products in one language or 3 products in two languages.

  • Or 2 hours of technical support + adding 10 products in one language or 5 products in two languages.
  • Or 1 hour of technical support + adding 15 products in one language or 8 products in two languages.

  • Or no technical support but adding 25 products in one language or 15 products in two languages.
  • Support via email and WhatsApp.
  • Monthly online meeting to explain the control panel and answer queries.
  • Possibility to meet with the store success manager via Google Meet.
  • Option to benefit from a monthly, quarterly, or yearly subscription.

Silver Support Package

8 hours of customizable monthly technical support

350 AED

  • 8 hours of full technical support.

  • Or 6 hours of technical support + adding 10 products in one language or 6 products in two languages.

  • Or 4 hours of technical support + adding 20 products in one language or 10 products in two languages.
  • Or 2 hours of technical support + adding 30 products in one language or 16 products in two languages.
  • Or no technical support but adding 50 products in one language or 30 products in two languages.

  • Support via email and WhatsApp.
  • Monthly online meeting to explain the control panel and answer queries.
  • Possibility to meet with the store success manager via Google Meet.
  • Option to benefit from a monthly, quarterly, or yearly subscription.

Comprehensive Support Package

12 hours of customizable monthly technical support

550 AED

  • 12 hours of full technical support.

  • Or 9 hours of technical support + adding 15 products in one language or 10 products in two languages.
  • Or 6 hours of technical support + adding 30 products in one language or 15 products in two languages.

  • Or 3 hours of technical support + adding 45 products in one language or 25 products in two languages.

  • Or no technical support but adding 75 products in one language or 45 products in two languages.

  • Support via email and WhatsApp.
  • Monthly online meeting to explain the control panel and answer queries.
  • Possibility to meet with the store success manager via Google Meet.
  • Option to benefit from a monthly, quarterly, or yearly subscription.

General Terms

  • The specified technical support hours include adding categories, products, offers and coupons, promotional phrases, and other general content management tasks for the store.
  • Meeting hours with the store success manager will be counted within the subscribed
  • Managing orders coming into the store and general accounts within the store are not part of the services provided in the above-mentioned technical support packages. To obtain store management services independently, please contact the sales department and inquire about the available services separately. 

Independent Additional Services

If you wish to obtain specific services without committing to a monthly contract, you can contact us and take advantage of the following offers:

Meetings

  • Meeting to explain the mechanism of online stores: 100 AED/hour
  • Meeting to explain the BCM control panel online and answer inquiries without the need to refer to the Help Center (provided for free on the company’s official website): 100 AED/hour
  • Meeting with a technical support team member for any other unspecified reasons: 100 AED/hour

Product Addition

  • Adding products in one language (the client provides all product data and images): 5 AED per product
  • Adding products in two languages, Arabic and English (the client provides all product data and images): 8 AED per product
  • Translating product information to and from English or Arabic and adding it to the store (the client provides complete product data in one language with all images): 15 AED per product

Other Services

  • Designing a visual identity (custom store logo) professionally according to the client’s taste and desire: 500 AED

Conditions for Missing Scheduled Meetings

We strive to provide the best service to our clients, and therefore we have established some conditions to ensure the optimal benefit from scheduled meetings, whether free or paid. Please review the following conditions to avoid any issues or losses:

Missing the Initial Free Meeting

  • If the client does not attend the initial free meeting without sending a request to cancel or reschedule at least two hours in advance, the meeting will be considered canceled and will not be compensated.
  • The client must choose one of the available support packages or request a paid hourly meeting as mentioned in our packages.
  • The client is entitled to reschedule the free meeting once only. Any further rescheduling requests will result in the meeting being canceled, and new fees must be paid to schedule another meeting.

Missing Paid Meetings

  • If the client does not attend a paid meeting without sending a request to cancel or reschedule at least two hours in advance, the meeting will be considered canceled and will not be compensated.
  • The client is entitled to reschedule a paid meeting once only. Any further rescheduling requests will result in the meeting being canceled, and new fees must be paid to schedule another meeting.

Cancellation or Rescheduling Requests

  • Cancellation or rescheduling requests must be submitted at least two hours before the scheduled meeting time.
  • Rescheduling requests are accepted only once per meeting.

Notes

  • Cancellation or rescheduling requests can be submitted via WhatsApp or phone.
  • If the client does not comply with these conditions, they will not be able to request rescheduling of the free meeting and must pay new fees to schedule another meeting.

We strive to ensure the best service for our clients, and we hope everyone will comply with these conditions to achieve the maximum benefit from our services. Thank you for your understanding and cooperation.

Complete Store Setup Packages

Basic Package

150 AED

One-time payment

  • Enhancement and completion of all basic store sections.
  • Using 10 ready-made images and designs, including customized promotional phrases in both Arabic and English.

Advanced Package

250 AED

One-time payment

  • Includes all benefits of the basic package but:
  • Customized designs are used, including the store logo and any promotional phrases desired by the client.

Professional Package

900 AED

One-time payment

  • Includes all benefits of the advanced package but:
  • All designs are executed by the company’s designers to ensure a professional result.

Take a tour of our Store Samples!

Perfumes and Incense Store

Explore our exquisite collection of fragrances and incense. From timeless classics to modern scents, we have it all to enhance your aura.

Accessories Store

Discover a world of accessories that complement your style. Our store offers a wide range of fashionable items to elevate your look.

Clothing Store

Step into the realm of fashion and style. Our clothing store brings you the latest trends and timeless classics for every occasion.

Digital Products Store

Dive into the digital world with our curated selection of digital products. Whether it’s software, ebooks, or digital artwork, you’ll find what you need here.

Furniture Store

Explore our splendid collection of furniture. From classic to modern designs, we offer a diverse range of furniture to suit all your needs.

Restaurants

Explore the world of food with us! Whether you want a fancy meal or a quick and tasty bite, we’ve got something for everyone’s taste.